|Posted: Wed Feb 01, 2006 7:11 pm Post subject: cablecraft good customer service
I just received a shipment of 3 control cables from Cablecraft today.
When I was handed the box - sort of a big pizza box- it was clear that
there was a big crease across the middle of it. UPS had bent it, I
guess. Anyway, one of the cables had the threaded rod at the end badly
bent. I called Cablecraft and they immediately offered to rush me a
replacement even though it wasn't their fault. The stuff is shipped
F.O.B. Cablecraft, so I should be the one going after UPS. This is a
$225 cable. They don't even want me to ship the damaged cable back to them!
Tom Sargent, RV-6A, engine
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