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Parts F 1010, and part F 1008 R, RV 10 #40409

 
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indigoonlatigo(at)msn.com
Guest
PostPosted: Tue Feb 07, 2006 8:41 am    Post subject: Parts F 1010, and part F 1008 R, RV 10 #40409 Reply with quote
Like you all said, here you go.

Thanks all for your support.

Does this mean someone else gets them down the line....EEEEEEE! Good Grief,
CB.

JOhn
Quote:
From: "Scott Risan " <scottr(at)vansaircraft.com>
To: "John Gonzalez" <indigoonlatigo(at)msn.com>
Subject: Re: Parts F 1010, and part F 1008 R, RV 10 #40409
Date: Tue, 7 Feb 2006 08:15:09 -0800

Agreed, John....we don't want you having any doubts in your mind when
this project is finished! We'll get replacements out to you asap.

SAFETY is absolutely the most important factor we consider here at
Van's. If the parts were not airworthy or easily repaired to be made
so, we certainly would not recommend using them!

Engineering has looked closely at these parts and the cracks (several
hundred were repaired here at Van's and the CNC program was changed
to reduce the flange height in the areas of the cracks to prevent
future problems). While we can assure you that if the cracks are
stop drilled or filed out, there will be no structural issues, it is,
as you said, very important that the builder be comfortable with
their parts.

We would appreciate you returning the parts as they can be repaired
here at Van's quite easily. Replacements will leave here asap.

Regards,
Scott Risan
General Manager
Van's Aircraft, Inc.

Forwarded by: "Support" <support>
Forwarded to: scottr
Date forwarded: Tue, 7 Feb 2006 06:57:41 -0800
From: "John Gonzalez" <indigoonlatigo(at)msn.com>
To: support(at)vansaircraft.com
BCC to:
Subject: Parts F 1010, and part F 1008 R, RV 10 #40409
Date sent: Mon, 06 Feb 2006 20:03:38 -0800

Here are pictures of the cracks I have found on both of these parts.
I called customer service today and was referred to a technical
advisor who on explanation of my probelm only said just file it out.

I am unsatisfied with this and will be sending the parts back as
defective. I will not use these as I am unsure as to just how far
these fracture propogate into the parts.

I would like to avoid the shipping cost of me sending back the parts
for you to only throw them in the garbage. I would like to get
replacements before weeks go by as I needed them last weekend.

One issue that should be considered is that with issue like this,
involving safety and a customers piece of mind...the customers piece
of mind is of utmost importance and so to is their safety.

Thank you,

JOhn Gonzalez



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Tim(at)MyRV10.com
Guest
PostPosted: Tue Feb 07, 2006 9:33 am    Post subject: Parts F 1010, and part F 1008 R, RV 10 #40409 Reply with quote
Scott did a great job with that response, IMHO. He
was the one that took care of my engine mount too
and handled that very well from at least the fix for me.
The most important part about his note was:
"the CNC program was changed" which indicates that
they at least have addressed the problem from the source.

Tim

Tim Olson -- RV-10 #40170
DO NOT ARCHIVE
John Gonzalez wrote:
Quote:


Like you all said, here you go.

Thanks all for your support.

Does this mean someone else gets them down the line....EEEEEEE! Good
Grief, CB.

JOhn


> From: "Scott Risan " <scottr(at)vansaircraft.com>
> To: "John Gonzalez" <indigoonlatigo(at)msn.com>
> Subject: Re: Parts F 1010, and part F 1008 R, RV 10 #40409
> Date: Tue, 7 Feb 2006 08:15:09 -0800
>
> Agreed, John....we don't want you having any doubts in your mind when
> this project is finished! We'll get replacements out to you asap.
>
> SAFETY is absolutely the most important factor we consider here at
> Van's. If the parts were not airworthy or easily repaired to be made
> so, we certainly would not recommend using them!
>
> Engineering has looked closely at these parts and the cracks (several
> hundred were repaired here at Van's and the CNC program was changed
> to reduce the flange height in the areas of the cracks to prevent
> future problems). While we can assure you that if the cracks are
> stop drilled or filed out, there will be no structural issues, it is,
> as you said, very important that the builder be comfortable with
> their parts.
>
> We would appreciate you returning the parts as they can be repaired
> here at Van's quite easily. Replacements will leave here asap.
>
> Regards,
> Scott Risan
> General Manager
> Van's Aircraft, Inc.
>
> Forwarded by: "Support" <support>
> Forwarded to: scottr
> Date forwarded: Tue, 7 Feb 2006 06:57:41 -0800
> From: "John Gonzalez" <indigoonlatigo(at)msn.com>
> To: support(at)vansaircraft.com
> BCC to:
> Subject: Parts F 1010, and part F 1008 R, RV 10 #40409
> Date sent: Mon, 06 Feb 2006 20:03:38 -0800
>
> Here are pictures of the cracks I have found on both of these parts.
> I called customer service today and was referred to a technical
> advisor who on explanation of my probelm only said just file it out.
>
> I am unsatisfied with this and will be sending the parts back as
> defective. I will not use these as I am unsure as to just how far
> these fracture propogate into the parts.
>
> I would like to avoid the shipping cost of me sending back the parts
> for you to only throw them in the garbage. I would like to get
> replacements before weeks go by as I needed them last weekend.
>
> One issue that should be considered is that with issue like this,
> involving safety and a customers piece of mind...the customers piece
> of mind is of utmost importance and so to is their safety.
>
> Thank you,
>
> JOhn Gonzalez
>





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indigoonlatigo(at)msn.com
Guest
PostPosted: Tue Feb 07, 2006 12:16 pm    Post subject: Parts F 1010, and part F 1008 R, RV 10 #40409 Reply with quote
Quote:
From: "John Gonzalez" <indigoonlatigo(at)msn.com>
To: scottr(at)vansaircraft.com, indigoonlatigo(at)msn.com
Subject: Re: Parts F 1010, and part F 1008 R, RV 10 #40409
Date: Tue, 07 Feb 2006 11:15:56 -0800

Thank you Scott for your speedy reply.

May I make a suggestion or two for the future. Just a thought!

This seems to be a re occurring problem that even with the CNC program
change still occurs. So perhaps two things might be instigated in your
protocol.

1) Perhaps Van's can peel back the corners of the plastic covering and
check these parts before they leave the shop. If a crack is found, the
remedial action as described should take place by Van's personel.

2) In addition, a note in the manual about about why there might be a
relief hole placed in the inner flange so as to not alarm the builder when
it looks different from other flanges.

Just an idea.

I will send back the parts(2) but the second one is rather long and
difficult to box up and send without costly shipping.

Thanks,

JOhn Gonzalez
>From: "Scott Risan " <scottr(at)vansaircraft.com>
>To: "John Gonzalez" <indigoonlatigo(at)msn.com>
>Subject: Re: Parts F 1010, and part F 1008 R, RV 10 #40409
>Date: Tue, 7 Feb 2006 08:15:09 -0800
>
>Agreed, John....we don't want you having any doubts in your mind when
>this project is finished! We'll get replacements out to you asap.
>
>SAFETY is absolutely the most important factor we consider here at
>Van's. If the parts were not airworthy or easily repaired to be made
>so, we certainly would not recommend using them!
>
>Engineering has looked closely at these parts and the cracks (several
>hundred were repaired here at Van's and the CNC program was changed
>to reduce the flange height in the areas of the cracks to prevent
>future problems). While we can assure you that if the cracks are
>stop drilled or filed out, there will be no structural issues, it is,
>as you said, very important that the builder be comfortable with
>their parts.
>
>We would appreciate you returning the parts as they can be repaired
>here at Van's quite easily. Replacements will leave here asap.
>
>Regards,
>Scott Risan
>General Manager
>Van's Aircraft, Inc.
>
>Forwarded by: "Support" <support>
>Forwarded to: scottr
>Date forwarded: Tue, 7 Feb 2006 06:57:41 -0800
>From: "John Gonzalez" <indigoonlatigo(at)msn.com>
>To: support(at)vansaircraft.com
>BCC to:
>Subject: Parts F 1010, and part F 1008 R, RV 10 #40409
>Date sent: Mon, 06 Feb 2006 20:03:38 -0800
>
>Here are pictures of the cracks I have found on both of these parts.
>I called customer service today and was referred to a technical
>advisor who on explanation of my probelm only said just file it out.
>
>I am unsatisfied with this and will be sending the parts back as
>defective. I will not use these as I am unsure as to just how far
>these fracture propogate into the parts.
>
>I would like to avoid the shipping cost of me sending back the parts
>for you to only throw them in the garbage. I would like to get
>replacements before weeks go by as I needed them last weekend.
>
>One issue that should be considered is that with issue like this,
>involving safety and a customers piece of mind...the customers piece
>of mind is of utmost importance and so to is their safety.
>
>Thank you,
>
>JOhn Gonzalez
>


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Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

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