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Zenair Tech Support Response times

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challgren(at)mac.com
Guest

Posted: Wed May 14, 2008 7:55 am Post subject: Zenair Tech Support Response times

List:



Some time ago there were a few complaints about Zenair response  

times.  Several of us responded that we had the opposite experience.



This morning I sent an email to Caleb at 0930 mountain time.  Five  

minutes later, at 0935, I had a response from him.



Great response time.



Off to building.



Stan

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kmccune

Joined: 22 Sep 2007
Posts: 577
Location: Wisconsin, USA

Posted: Wed May 14, 2008 8:15 am Post subject: Re: Zenair Tech Support Response times

I have mixed results, One time right away the next, well I'm still waiting. I should resend it but I'm not in a hurry. Things do fall through the cracks sometimes. If I were in a hurry, I would just be more proactive.



I think CanZac is better at responses though.



Kevin

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_________________
“Always do what you are afraid to do.”
R.W. Emerson (1803-1882)

"Real freedom is the sustained act of being an individual." WW - 2009

"Life is a good deal...it's worth it" Feb 1969
Dorothy McCune

Larry Hursh

Joined: 16 Feb 2008
Posts: 125
Location: Edwardsburg, MI (near Elkhart, IN)

Posted: Wed May 14, 2008 12:16 pm Post subject: Zenair Tech Support Response times

Kevin,

   

  If I could make a suggestion:

  Next time you need some information fairly quickly, pick up the phone and CALL THEM.  You will ALWAYS get someone to answer the phone and if the person you are wanting to talk to is busy, ask for someone else to help you out.  There are more than one person there that is very capable of helping answer a lot of questions.  I am absolutely POSITIVE the great folks at Zenith have other tasks to perform every day and its not like they are just sitting there WAITING on someone to send them an email.  See my point?  Please pick up the phone and just call.  If the phone is busy, call back - don't just give up.  Try again.  If you start posting flames about Zenith's response time on here, you need to realize a lot of new, potential Zenith Builders DO read what we have to write and I would hate to give anyone a bad impress of Zenith - especially if  you aren't exhausting other forms of communication first!  

   

  Thanks for listening.  Happy building and flying!

  



 

 

  Larry Hursh 

  CH601XL (Building from Kits - Rudder, tail sections done, working on wings)

  (N601LL Reserved) 



  Edwardsburg, Michigan

   

  Keep your eyes skyward - always!

  Do Not Archive

   



          [quote][b]

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_________________
Larry Hursh (N650LM Reserved)

"One rivet at a time......one day at a time.."

CH650 (Converted from CH601XL)
1/2 done with fuselage
will be Corvair Powered

kmccune

Joined: 22 Sep 2007
Posts: 577
Location: Wisconsin, USA

Posted: Wed May 14, 2008 2:55 pm Post subject: Re: Zenair Tech Support Response times

Flame   

re-read it man...



Also I work in industrial technical support, emails need to be responded to. They are actually nicer to receive then phone calls, you can respond in 5 min or 2hrs as long as its same day( depending on send time ) Phone calls need attention right now, usually when I'm in the middle of something, usually two other phone calls.



Do not archive.



Kevin

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