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R. Hankins
Joined: 18 Jan 2006
Posts: 185
Location: Grants Pass, Oregon
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 Posted: Fri Jun 06, 2008 4:10 pm Post subject: Re: Spark Plugs |
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I got an interesting e-mail out of the blue the other day. Here it is:
Roger:
We noticed your posting in April and were sorry to see that you could not use the BR8ES spark plugs you ordered in May 2006. We checked to see if we could find the e-mail you sent providing the NGK part numbers for the solid top plugs, but so far we have not been able to retrieve the message in the archives. We show that we received e-mails from you in November 2006 and January 2007. I do not know why your e-mail about the plugs was not answered but I do apologize for this oversight.
Can you provide the information you sent in the e-mail regarding these plugs, as we certainly would like to stock the version of the plugs which is better for aircraft applications. The statement we have about the NGK plugs being for non-aviation uses was put there at the demand of our supplier; we could not get the plugs from them without this disclaimer. If we can get more information on the solid top plugs and correct part numbers from you, we will work on finding a supplier for these plugs.
Thanks for any information you can provide on the plugs; it will be much appreciated.
Best Regards,
Jim Irwin
President, Aircraft Spruce
Here is what I sent back and the reply:
Jim,
Thanks for revisiting this subject. You won’t find an e-mail, I submitted my comments in the feedback box in the customer service area of your website. I’m sorry if my post was misleading in that manner (I will post a correction). As far as I can tell from the NGK website, part numbers for solid and screw top plugs are identical, but the stock numbers are different. The NGK stock number for the B8ES solid top plugs is 3683. The stock number for the BR8ES solid top plug is 3961. I have been buying mine from sparkplugs.com. Their part number is the plug number followed by the word “solid,” as in “BR8ES Solid”.
I hope this helps,
Roger
N1782C
The reply:
Roger:
Thanks for the additional information on the solid top NGK spark plugs. We have been chasing these down for the past week or so and should have them in stock soon. We appreciate your help.....have a great weekend!
Regards,
Jim Irwin
Aircraft Spruce
Looks like Aircraft Spruce is serious about customer service![/quote]
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_________________
Roger in Oregon
1992 KXP 503 - N1782C |
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JetPilot
Joined: 10 Jan 2006
Posts: 1246
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| Posted: Sat Jun 07, 2008 8:01 am Post subject: Re: Spark Plugs |
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Its very impressive that Aircraft Spruce monitors these forums to determine customer satisfaction. They responded to one of my comments here in this forum last year. Good for them, it shows they care what people think about their experience in buying from Aircraft Spruce, and are constantly working to improve their service.
Mike
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"NO FEAR" - If you have no fear you did not go as fast as you could have !!!
Kolb MK-III Xtra, 912-S |
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gaman(at)att.net
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| Posted: Sun Jun 08, 2008 8:52 am Post subject: Spark Plugs |
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My local NAPA store was an easy source for the solid tip BR8ES plugs.
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capedavis(at)yahoo.com
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| Posted: Sun Jun 08, 2008 12:38 pm Post subject: Spark Plugs |
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Where is everybody? I must have missed another gathering? or is my email on the fritz? chris
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Dana
Joined: 13 Dec 2007
Posts: 1047
Location: Connecticut, USA
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| Posted: Sun Jun 08, 2008 12:48 pm Post subject: Spark Plugs |
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At 04:35 PM 6/8/2008, chris davis wrote:
| Quote: | Where is everybody? I must have missed another gathering? or is my email
on the fritz? chris
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Everybody's flying, at that's what _I_ did all weekend!
Went to my local Advance Auto Parts today, and when I gave them the "3961"
number instead of "BR8ES SOLID", surprise, surprise! They had
them. Bought two for their trouble even though I didn't need them right
now. Now if they'd stock the Pennzoil Air-Cooled in the 16oz bottles
instead of just the 8oz...
-Dana
[quote]---
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capedavis(at)yahoo.com
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| Posted: Sun Jun 08, 2008 3:10 pm Post subject: Spark Plugs |
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Dana , Flying ! oh , I forgot , it is that time of year and what beautiful weather . Thanks for the come back. Chris
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russ(at)rkiphoto.com
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| Posted: Sun Jun 08, 2008 4:48 pm Post subject: Spark Plugs |
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ChrisYour email came thru to me just fine!
Regards,
Russ
do not archive
On Jun 8, 2008, at 4:35 PM, chris davis wrote:
[quote]Where is everybody? I must have missed another gathering? or is my email on the fritz? chris
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