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Van's shipping department, where did everyone go??

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indigoonlatigo(at)msn.com
Guest

Posted: Thu Dec 21, 2006 6:00 pm Post subject: Van's shipping department, where did everyone go??

The last couple of times I have orderred parts through Van's I have been 

dissappointed in how long it took to get my stuff.



Last Friday I orderred some accessories over the phone, just three or four 

and asked for standard UPS ground delivery.



The following Monday morning, two and a half days later, I called to add a 

few small items, rivets and nuts.  I was told that there was no way to 

include these items in my previous order so that shipping could be all 

together, no interest what so ever in even checking the status of my Friday 

order.



Today I got a UPS confirmation that UPS received a package for shipment to 

me from Van's. For one week the order is sitting in Van's being filled 

before it even gets in the mail.  So much for getting anything done on what 

I need to get done during this holiday weekend.



Very frustrating and not the first time.



I know that Aircraft, Spruce and Specialty has a west coast location, but i 

order through them anytime before 3pm and the next day it is sitting in my 

office. EVERYTIME!



Just venting!!!!!!!!!!!!!!!!!



I always try to not order the small stuff through Van's for this very 

reason. EEEEEEEEEEEEEEEEEE!!!



John G.

Rick S.

Joined: 12 Feb 2006
Posts: 347
Location: Las Vegas

Posted: Thu Dec 21, 2006 7:07 pm Post subject: Van's shipping department, where did everyone go??

Van's orders take planning.....they have always shipped on their schedule...they are not ACS for sure but when they have what you need...time is on thier side. ALWAYS been that way...not gonna change...get used to it, accept it and enjoy the handling charge..



They are still OK in my book.



Rick S.

40185



FF kit arrived today and more INVENTORY AND STINKING PAPER PACKING...(exhaust looks kewl!!!)

Thought I was done with that, vent over with...back to your original programming.



do not archive

_________________
Rick S.
RV-10
40185

bsponcil(at)belinblank.or
Guest

Posted: Fri Dec 22, 2006 10:57 am Post subject: Van's shipping department, where did everyone go??

Yeah, I've had similar experiences.  One time after I got the "your order 

has already shipped so we can't add to it" answer, my wife called FedEx to 

confirm that (if you knew her this would make sense).  Turns out FedEx 

hadn't shown up at Vans yet so she called them on it and insisted they add 

to my existing order.  Most recently I ordered a replacement F-1010 bulkhead 

1st thing monday morning, only to have it shipped the following Friday.



Vans makes a tremendous product but I'd say the Marketing and Customer 

Service deptments are somewhat subpar.  Oh well.  I think from now on, I'll 

just plan to pay extra for the 2 day shipping to avoid extended buildus 

interruptus.



Just my $.02



-Brian



Iowa City, IA

#40497

Tailcone rivets this weekend!



---

MauleDriver(at)nc.rr.com
Guest

Posted: Fri Dec 22, 2006 11:36 am Post subject: Van's shipping department, where did everyone go??

I think I'm experiencing that now.  I ordered some parts Monday, it 

showed up on the "ship list" on Tuesday (that's good).  But it's not in 

UPS's tracking system yet (which happens within minutes of actual 

pickup).  I'm concluding that "ship list" means, "ordered rec'd and sent 

for picking/packing". 



The aircraft are so good, the kits so well engineered, and the overall 

experience so wonderful that I'm fine with Van's core compentencies 

being over in the design and engineering area.  Receiving, picking, 

packing and otherwise processing parts orders is important for Amazon.  

I sense that suppling parts and accessories  is a merely a requirement 

for Vans being in this business.



Remember when it took 'everyone' 3 days to process an order for 

anything?   Ship overnight? forgetaboutit!



Bill "deburr, dimple, deburr, dimple, deburr dimple the tailcone" Watson



Brian Douglas wrote:

[quote] 

 <bsponcil(at)belinblank.org>

 Yeah, I've had similar experiences.  One time after I got the "your 

 order has already shipped so we can't add to it" answer, my wife 

 called FedEx to confirm that (if you knew her this would make sense).  

 Turns out FedEx hadn't shown up at Vans yet so she called them on it 

 and insisted they add to my existing order.  Most recently I ordered a 

 replacement F-1010 bulkhead 1st thing monday morning, only to have it 

 shipped the following Friday.



 Vans makes a tremendous product but I'd say the Marketing and Customer 

 Service deptments are somewhat subpar.  Oh well.  I think from now on, 

 I'll just plan to pay extra for the 2 day shipping to avoid extended 

 buildus interruptus.



 Just my $.02



 -Brian



 Iowa City, IA

 #40497

 Tailcone rivets this weekend!



 ---

indigoonlatigo(at)msn.com
Guest

Posted: Fri Dec 22, 2006 12:09 pm Post subject: Van's shipping department, where did everyone go??

Just because you guys request overnight or two day shipping does not bump it 

up in the order department at Van's

As Tim Olson and several others can attest too, including me, be very 

reluctant to ship anything overnight or even two day.  You will be blown 

away by how much it costs. And absolutely, never get anything for Saturday 

delivery.

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Try it out or take my word for it...don't do it.

John G

[quote]From: MauleDriver <MauleDriver(at)nc.rr.com>

Reply-To: rv10-list(at)matronics.com

To: rv10-list(at)matronics.com

Subject: Re: Van's shipping department, where did everyone go??

Date: Fri, 22 Dec 2006 14:36:26 -0500

I think I'm experiencing that now.  I ordered some parts Monday, it showed 

up on the "ship list" on Tuesday (that's good).  But it's not in UPS's 

tracking system yet (which happens within minutes of actual pickup).  I'm 

concluding that "ship list" means, "ordered rec'd and sent for 

picking/packing".

The aircraft are so good, the kits so well engineered, and the overall 

experience so wonderful that I'm fine with Van's core compentencies being 

over in the design and engineering area.  Receiving, picking, packing and 

otherwise processing parts orders is important for Amazon.  I sense that 

suppling parts and accessories  is a merely a requirement for Vans being in 

this business.

Remember when it took 'everyone' 3 days to process an order for anything?   

Ship overnight? forgetaboutit!

Bill "deburr, dimple, deburr, dimple, deburr dimple the tailcone" Watson

Brian Douglas wrote:

>

>Yeah, I've had similar experiences.  One time after I got the "your order 

>has already shipped so we can't add to it" answer, my wife called FedEx to 

>confirm that (if you knew her this would make sense).  Turns out FedEx 

>hadn't shown up at Vans yet so she called them on it and insisted they add 

>to my existing order.  Most recently I ordered a replacement F-1010 

>bulkhead 1st thing monday morning, only to have it shipped the following 

>Friday.

>

>Vans makes a tremendous product but I'd say the Marketing and Customer 

>Service deptments are somewhat subpar.  Oh well.  I think from now on, 

>I'll just plan to pay extra for the 2 day shipping to avoid extended 

>buildus interruptus.

>

>Just my $.02

>

>-Brian

>

>Iowa City, IA

>#40497

>Tailcone rivets this weekend!

>

>---

DAVELEIKAM(at)wi.rr.com
Guest

Posted: Fri Dec 22, 2006 2:03 pm Post subject: Van's shipping department, where did everyone go??

I just confirmed my order for QB wings, fuse, and finishing kit today.  Told 

the kits should be ready to ship late Feb. to mid March.  I was told as of 

today there are 688 RV-10s being built.  I ordered parts for a new right 

trim tab on 12/20.  Parts came today Fed Ex.  I was told they wouldn't 

arrive till after Xmas.  Shipping is a bit high I guess, $24.83 to 

Milwaukee, WI (roughly).

But I guess I can never complain about getting something delivered across 

the country in two days for $25.00.  The game is to try not to have to many 

odds and ends shipped in between major orders.  I am one who thinks the USPS 

should just raise their stamp rate to .50 and get it over with for a while. 

Never had a problem with anything from Van's yet.  Still waiting on 

Creativeair lights since 12/12 though.



Dave Leikam

40496

tail assembly

---

Tim(at)MyRV10.com
Guest

Posted: Fri Dec 22, 2006 2:45 pm Post subject: Van's shipping department, where did everyone go??

Actually, I've been using more and more USPS and USPS Priority...simply

for the fact that with no extra charge, I can get Saturday delivery,

and often that makes the difference of getting parts for the weekend

that wouldn't make it by ground on Friday.



Tim Olson - RV-10 N104CD - Flying

do not archive

John Gonzalez wrote:

[quote] 

 

 

 Just because you guys request overnight or two day shipping does not 

 bump it up in the order department at Van's

 

 As Tim Olson and several others can attest too, including me, be very 

 reluctant to ship anything overnight or even two day.  You will be blown 

 away by how much it costs. And absolutely, never get anything for 

 Saturday delivery.

 

 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

 

 

 Try it out or take my word for it...don't do it.

 

 John G

 

> From: MauleDriver <MauleDriver(at)nc.rr.com>

> Reply-To: rv10-list(at)matronics.com

> To: rv10-list(at)matronics.com

> Subject: Re: Van's shipping department, where did everyone 

> go??

> Date: Fri, 22 Dec 2006 14:36:26 -0500

>

> 

>

> I think I'm experiencing that now.  I ordered some parts Monday, it 

> showed up on the "ship list" on Tuesday (that's good).  But it's not 

> in UPS's tracking system yet (which happens within minutes of actual 

> pickup).  I'm concluding that "ship list" means, "ordered rec'd and 

> sent for picking/packing".

>

> The aircraft are so good, the kits so well engineered, and the overall 

> experience so wonderful that I'm fine with Van's core compentencies 

> being over in the design and engineering area.  Receiving, picking, 

> packing and otherwise processing parts orders is important for 

> Amazon.  I sense that suppling parts and accessories  is a merely a 

> requirement for Vans being in this business.

>

> Remember when it took 'everyone' 3 days to process an order for 

> anything?   Ship overnight? forgetaboutit!

>

> Bill "deburr, dimple, deburr, dimple, deburr dimple the tailcone" Watson

>

> Brian Douglas wrote:

>> 

>> <bsponcil(at)belinblank.org>

>>

>>

>> Yeah, I've had similar experiences.  One time after I got the "your 

>> order has already shipped so we can't add to it" answer, my wife 

>> called FedEx to confirm that (if you knew her this would make 

>> sense).  Turns out FedEx hadn't shown up at Vans yet so she called 

>> them on it and insisted they add to my existing order.  Most recently 

>> I ordered a replacement F-1010 bulkhead 1st thing monday morning, 

>> only to have it shipped the following Friday.

>>

>> Vans makes a tremendous product but I'd say the Marketing and 

>> Customer Service deptments are somewhat subpar.  Oh well.  I think 

>> from now on, I'll just plan to pay extra for the 2 day shipping to 

>> avoid extended buildus interruptus.

>>

>> Just my $.02

>>

>> -Brian

>>

>> Iowa City, IA

>> #40497

>> Tailcone rivets this weekend!

>>

>> ---

jeff(at)westcottpress.com
Guest

Posted: Fri Dec 22, 2006 3:32 pm Post subject: Van's shipping department, where did everyone go??

The real trick is to find a guy building nearby who's running about 6  

months or so behind you.  That way, when you screw up a part, you can  

run up to his house and get another... then Vans can take their sweet  

time getting him the replacement.



Jeff Carpenter

40304

About to embark on the "old fashioned" IFR ticket plan



On Dec 22, 2006, at 2:44 PM, Tim Olson wrote:



[quote] 



 Actually, I've been using more and more USPS and USPS  

 Priority...simply

 for the fact that with no extra charge, I can get Saturday delivery,

 and often that makes the difference of getting parts for the weekend

 that wouldn't make it by ground on Friday.



 Tim Olson - RV-10 N104CD - Flying

 do not archive

 John Gonzalez wrote:

> 

> <indigoonlatigo(at)msn.com>

> Just because you guys request overnight or two day shipping does  

> not bump it up in the order department at Van's

> As Tim Olson and several others can attest too, including me, be  

> very reluctant to ship anything overnight or even two day.  You  

> will be blown away by how much it costs. And absolutely, never get  

> anything for Saturday delivery.

> $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 

> $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 

> $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 

> $!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Try it out or take my word  

> for it...don't do it.

> John G

>> From: MauleDriver <MauleDriver(at)nc.rr.com>

>> Reply-To: rv10-list(at)matronics.com

>> To: rv10-list(at)matronics.com

>> Subject: Re: Van's shipping department, where did  

>> everyone go??

>> Date: Fri, 22 Dec 2006 14:36:26 -0500

>>

>> 

>>

>> I think I'm experiencing that now.  I ordered some parts Monday,  

>> it showed up on the "ship list" on Tuesday (that's good).  But  

>> it's not in UPS's tracking system yet (which happens within  

>> minutes of actual pickup).  I'm concluding that "ship list"  

>> means, "ordered rec'd and sent for picking/packing".

>>

>> The aircraft are so good, the kits so well engineered, and the  

>> overall experience so wonderful that I'm fine with Van's core  

>> compentencies being over in the design and engineering area.   

>> Receiving, picking, packing and otherwise processing parts orders  

>> is important for Amazon.  I sense that suppling parts and  

>> accessories  is a merely a requirement for Vans being in this  

>> business.

>>

>> Remember when it took 'everyone' 3 days to process an order for  

>> anything?   Ship overnight? forgetaboutit!

>>

>> Bill "deburr, dimple, deburr, dimple, deburr dimple the tailcone"  

>> Watson

>>

>> Brian Douglas wrote:

>>> 

>>> <bsponcil(at)belinblank.org>

>>>

>>>

>>> Yeah, I've had similar experiences.  One time after I got the  

>>> "your order has already shipped so we can't add to it" answer,  

>>> my wife called FedEx to confirm that (if you knew her this would  

>>> make sense).  Turns out FedEx hadn't shown up at Vans yet so she  

>>> called them on it and insisted they add to my existing order.   

>>> Most recently I ordered a replacement F-1010 bulkhead 1st thing  

>>> monday morning, only to have it shipped the following Friday.

>>>

>>> Vans makes a tremendous product but I'd say the Marketing and  

>>> Customer Service deptments are somewhat subpar.  Oh well.  I  

>>> think from now on, I'll just plan to pay extra for the 2 day  

>>> shipping to avoid extended buildus interruptus.

>>>

>>> Just my $.02

>>>

>>> -Brian

>>>

>>> Iowa City, IA

>>> #40497

>>> Tailcone rivets this weekend!

>>>

>>> ---

n223rv(at)wolflakeairport
Guest

Posted: Sat Dec 23, 2006 3:55 am Post subject: Van's shipping department, where did everyone go??

Plan and expect for 5 working days to get an order out the door, then

regular shipping time to your destination and it will be about right.

If you have a small order and do USPS Priority Mail, typically you will

be put closer to the top of the list.  



Because of this, I typically order everything I can from Spruce... Order

Monday, receive it Wednesday regular UPS....

-Mike



Do Not Archive



--

MChase(at)gdatp.com
Guest

Posted: Thu Jan 04, 2007 2:34 pm Post subject: Van's shipping department, where did everyone go??

Dave, 



 What is Van's quoting for a lead time on the "standard" build wing kit these days. I  am hoping to be done with my elevators this week and will be starting the "tunnel".   

 

Anyone have an hours estimate for finishing the tail cone so I can plan my ordering lead time? 

 

Michael Chase 

 General Dynamics Armament and Technical Products

 802-657-6029 Office

 802-922-5930 Cell

 mchase(at)gdatp.com

 

 

 This e-mail message (including attachments, if any) is for the sole use of the intended recipient(s) and may contain information that is private, confidential, or exempt from disclosure.  Any unauthorized review, use, copying, printing, disclosure, retention, or distribution is strictly prohibited.  If you are not the intended recipient, please contact the sender by reply to this e-mail, and delete all copies without disclosing this message to others.  Thank you.

  

 

 

    "Dave Leikam" <DAVELEIKAM(at)wi.rr.com> 

Sent by: owner-rv10-list-server(at)matronics.com 

12/22/2006 05:02 PM 

Please respond to rv10-list          

        To:        <rv10-list(at)matronics.com> 

        cc:         

        Subject:        Re: Van's shipping department, where did everyone go?? 

 

 

--> RV10-List message posted by: "Dave Leikam" <DAVELEIKAM(at)WI.RR.COM>

 

 I just confirmed my order for QB wings, fuse, and finishing kit today.  Told 

 the kits should be ready to ship late Feb. to mid March.  I was told as of 

 today there are 688 RV-10s being built.  I ordered parts for a new right 

 trim tab on 12/20.  Parts came today Fed Ex.  I was told they wouldn't 

 arrive till after Xmas.  Shipping is a bit high I guess, $24.83 to 

 Milwaukee, WI (roughly).

 But I guess I can never complain about getting something delivered across 

 the country in two days for $25.00.  The game is to try not to have to many 

 odds and ends shipped in between major orders.  I am one who thinks the USPS 

 should just raise their stamp rate to .50 and get it over with for a while. 

 Never had a problem with anything from Van's yet.  Still waiting on 

 Creativeair lights since 12/12 though.

 

 Dave Leikam

 40496

 tail assembly

 

 

 ---

DAVELEIKAM(at)wi.rr.com
Guest

Posted: Thu Jan 04, 2007 9:38 pm Post subject: Van's shipping department, where did everyone go??

If you mean me (Dave Leikam), I didn't get any info  on slow build kit delivery times.  Only what I was told about the QB I  ordered.  Mid March delivery, ordered Dec. 22nd.

 I could check to be sure, but I want to say my tail  cone took about 70 hours. 

  

 Dave Leikam

 40496

 do not archive

 [quote]   ---

Eric_Kallio

Joined: 29 Jan 2006
Posts: 149
Location: Baton Rouge, LA

Posted: Sat Jan 06, 2007 6:48 am Post subject: Re: Van's shipping department, where did everyone go??

I just got my standard or slow-build wings in November. It took 8 weeks to get them shipped. I ordered some parts such as the fuel senders and some tubing. 2 weeks after the order was placed it finally showed up. As for the tailcone I spent about 85 hours on it. 



Eric Kallio

40518-leading edges

MChase(at)gdatp.com
Guest

Posted: Tue Jan 09, 2007 2:30 pm Post subject: Van's shipping department, where did everyone go??

Eric, 

Thanks sounds like I need to think about ordering now, or more accurately do my taxes to make sure I can afford to order them:-).   

 

You mentioned fuel sendors, over to the crowd what else do you I need to order with the wings?  I am trying to go cheap so am not planning on doing anything to fancy, just lights and an attempt at a cheap  IFR cockpit, if such a thing exists.. 

 

 

Michael Chase 

 General Dynamics Armament and Technical Products

 802-657-6029 Office

 802-922-5930 Cell

 mchase(at)gdatp.com

 

 

 This e-mail message (including attachments, if any) is for the sole use of the intended recipient(s) and may contain information that is private, confidential, or exempt from disclosure.  Any unauthorized review, use, copying, printing, disclosure, retention, or distribution is strictly prohibited.  If you are not the intended recipient, please contact the sender by reply to this e-mail, and delete all copies without disclosing this message to others.  Thank you.

  

 

 

    "Eric_Kallio" <scout019(at)msn.com> 

Sent by: owner-rv10-list-server(at)matronics.com 

01/06/2007 09:48 AM 

Please respond to rv10-list          

        To:        rv10-list(at)matronics.com 

        cc:         

        Subject:        Re: Van's shipping department, where did everyone go?? 

 

 

--> RV10-List message posted by: "Eric_Kallio" <scout019(at)msn.com>

 

 I just got my standard or slow-build wings in November. It took 8 weeks to get them shipped. I ordered some parts such as the fuel senders and some tubing. 2 weeks after the order was placed it finally showed up. As for the tailcone I spent about 85 hours on it. 

 

 Eric Kallio

 40518-leading edges

 

 

 

 

 Read this topic online here:

 

 http://forums.matronics.com/viewtopic.php?p=85843#85843

 

 

 

 

 

 

 

 FORUMS -

 

 

  

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